Payment Options & Purchase Policies
Payment • Sales Terms • Returns • Pickup • Promotions
We want every buyer to understand the terms that apply before completing a purchase. These policies should be read together with the individual listing, invoice and the Merchandise Purchase Agreement accepted during registration.
At a Glance
| Policy | What Buyers Should Know |
|---|---|
| Payment | Orders must generally be paid within 48 hours of order confirmation |
| Merchandise Release | Full payment is required before shipment or pickup |
| Card and PayPal Fee | A 3% processing fee applies |
| Product Condition | Merchandise is sold AS-IS |
| Returns | All sales are final |
| Order Issues | Contact us as soon as reasonably possible after inspection |
| Self-Pickup | Facility pickup orders must be paid for and collected within 48 hours of order confirmation |
Payment Options
All merchandise must be paid for in full before it can be shipped, released to a carrier or collected by the buyer.
Unless otherwise agreed, orders must be paid within 48 hours of order confirmation. If you anticipate a delay, contact your Account Manager.
Via Trading does not offer C.O.D. shipments. Submitting an order through our website does not automatically process payment. We will confirm the order and provide payment instructions.
Accepted Payment Methods
- Major credit cards
- Debit cards for in-person purchases
- Wire transfers
- ACH payments
- Bank deposits
- Checks
- Money orders
- PayPal
- Zelle
- Venmo
- Cryptocurrency
- Cash for in-person purchases
- Approved third-party financing
Available payment methods may vary based on the customer, order value, merchandise and destination.
Business Financing with Credit Key
Eligible U.S. businesses can apply to finance their Via Trading purchases through Credit Key. Subject to credit approval.
Credit Card and PayPal Payments
A 3% processing fee applies to credit card and PayPal payments.
Via Trading may request additional identification or authorization to protect the cardholder and prevent fraud. Additional verification is more likely for new accounts, higher-value orders and international transactions.
Via Trading reserves the right to limit or decline a credit card payment and request another payment method. Established customers may qualify for greater payment flexibility based on their purchase and payment history.
Payment Clearance
Orders paid by check, electronic check or another payment method requiring clearance will be shipped or released only after the funds have cleared.
Always verify payment instructions directly with Via Trading before sending funds.
Sales and Return Policy
All Merchandise Is Sold AS-IS
Unless expressly stated otherwise in the individual listing, all merchandise is sold AS-IS.
Liquidation merchandise may include New Overstock, Shelf Pulls, Customer Returns, Defective merchandise and other conditions. Product condition, packaging, functionality, completeness and assortment can vary between programs and within an individual pallet or load.
Buyers are responsible for reviewing the listing, available images, manifest information, product condition and applicable terms before purchasing.
All Sales Are Final
Via Trading does not accept standard returns or exchanges. All sales are final.
Normal liquidation variations may include:
- Mixed product conditions
- Opened, damaged or missing packaging
- Missing parts, accessories or instructions
- Working and non-working products
- Minor manifest or unit-count discrepancies
- Variations in sizes, colors, models or assortment
- Merchandise requiring inspection, cleaning, testing, repair or repackaging
What buyers should expect depends on the condition and description shown in the individual listing.
Manifests and Product Information
Listings may be fully manifested, partially manifested, summarized or unmanifested.
Manifests and Original Retail Values are provided as inventory references. Unless expressly guaranteed in the listing, they should not be interpreted as guarantees of exact quantity, condition, functionality, completeness, current market value or resale value.
Actual resale results can vary based on product condition, demand, selling channel and the buyer’s processing operation.
Warranties and Resale Results
Unless a specific written warranty is expressly included in a listing, Via Trading does not guarantee:
- That every product will be working or complete
- A particular working, defective or recovery percentage
- That products will include original packaging
- A particular resale price or profit
- Acceptance by a particular marketplace or resale channel
To the fullest extent permitted by applicable law, Via Trading disclaims express or implied warranties, including warranties of merchantability or fitness for a particular purpose, unless specifically provided in writing.
Manufacturer warranties should not be assumed unless expressly included in the listing.
If Something Isn’t Right
Customer satisfaction and success are our goal. We work to set the most accurate expectations possible and resolve legitimate issues quickly and fairly.
If you receive merchandise that is materially different from what was ordered, for example, the wrong merchandise, a materially incorrect condition or a significant shortage, contact your Via Trading Account Manager as soon as reasonably possible.
We understand that inspection time varies. A case lot may be reviewed quickly, while a multi-pallet load, truckload or international container may take considerably longer to receive, unload and inspect.
When contacting us, please provide your order number, a brief description of the concern and any helpful photographs, counts or supporting documentation. We will review the circumstances and work with you toward a fair resolution.
Visible freight damage or missing pallets should be photographed and noted on the Bill of Lading at the time of delivery whenever possible.
Self-Pickup
Self-pickup is available for eligible orders from Via Trading facilities. Merchandise must be paid in full and officially released before collection.
Buyers arranging their own pickup must generally collect their merchandise within 48 hours of order confirmation. Via Trading does not provide storage.
We understand that delays can occasionally occur. If you need additional time, contact your Account Manager before the pickup deadline. Any extension must be approved by Via Trading.
Merchandise not collected within the permitted pickup period may be considered unclaimed. To manage warehouse space and operations, Via Trading reserves the right to relocate, resell or dispose of unclaimed merchandise.
Whenever practical, we will attempt to communicate with the buyer before taking such action. However, continued communication with the buyer does not automatically extend the pickup deadline.
Promotional Offer Terms
Unless a particular coupon or promotion states otherwise:
- Limited to one use per customer or account
- Must be used within the stated promotional period
- Cannot be combined with another discount or offer
- Non-transferable
- Not redeemable for cash
- Not retroactive
- Must be applied before the order is finalized
- Valid only on eligible merchandise
- May exclude events, auctions, special programs or designated listings
- Subject to merchandise availability
- Additional promotion-specific terms may apply
Via Trading reserves the right to reject expired, altered, duplicated, unauthorized or improperly used promotional offers.
Have Questions?
If you have questions about payment, merchandise condition, an order issue, pickup or any other policy, contact your Via Trading Account Manager before completing your purchase.
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