Frequently Asked Questions

No. You do not need to be a registered business or have a business license simply to purchase merchandise from Via Trading.

We sell to businesses and individual resellers of all sizes.

Depending on where and how you resell merchandise, your state, country or local jurisdiction may require business registration, permits or other documentation.

No.

Via Trading has no minimum dollar order requirement and no membership fee.

Depending on available inventory, you may purchase:

• Individual cases
• Pallets
• Multi-pallet lots
• LTL loads
• Full truckloads

Buy at the level that works for your business and budget.

Yes. A free Via Trading account is required before we can invoice an order. You can browse inventory and pricing without an account. Registration gives you access to detailed manifests where available, shipping quotes, Product Alerts, the Load Center, order history and additional buyer tools.

You can place an order in several ways.

Online

Browse available inventory, add merchandise to your cart and submit your order directly through the website.

By Phone

Call Via Trading and work directly with an Account Manager.

By Email

Send us the merchandise you are interested in and an Account Manager can assist with your order.

Live Chat

Use Live Chat anywhere on the website. Our AI assistant is available 24/7, and our human team is available during business hours.

WhatsApp

Reach out through WhatsApp for assistance with inventory and ordering.

In Person

Visit one of our facilities, inspect available merchandise and place your order in person.

Yes.

Our Account Managers can help you:

• Understand available inventory
• Compare purchasing options
• Review manifests and listing information
• Build or customize orders
• Coordinate larger purchases
• Obtain shipping assistance
• Complete your order

You can buy online independently or work with an Account Manager whenever you want additional assistance.

Yes.

You do not need to purchase a truckload. Many listings are available by individual case, pallet or smaller lot.

Availability and lot sizes vary by listing.

Yes.

Via Trading regularly offers full truckload opportunities across a variety of merchandise programs and categories.

Truckloads may be available as individual listed loads or may be built from available inventory depending on the program.

In many cases, yes.

Depending on available inventory, you may be able to combine merchandise and create an order around your:

• Budget
• Product categories
• Resale channel
• Desired quantities
• Shipping requirements

An Account Manager can also assist with larger or more customized purchases.

Yes, when the merchandise and fulfillment requirements allow it.

You can add multiple available SKUs to your Shopping Cart and review them together. Combining merchandise may also allow you to compare how different order combinations affect shipping costs.

Yes, on eligible listings.

Inventory marked Make an Offer allows you to submit an offer directly through the website.

Not all inventory is negotiable, so look for the Make an Offer option on eligible listings.

Via Trading sells liquidation merchandise in a variety of conditions.

Inventory may include conditions such as:

• Master Case
• New Overstock
• Shelf Pulls
• Customer Returns
• Tested-Working
• Refurbished
• Irregulars
• Pre-Worn
• Defective

Always review the individual listing for the condition and details of the merchandise being offered.

There is no single percentage that applies to all liquidation merchandise.

Expected condition and functionality depend heavily on the merchandise type and condition being purchased.

For example, New Overstock merchandise is fundamentally different from Customer Returns or Defective inventory.

Buyers should always review the stated product condition, available listing information and manifests before purchasing.

Yes.

Customer Returns are liquidation merchandise and may contain products that are:

• Used or opened
• Missing packaging
• Incomplete
• Damaged
• Defective
• Non-working
• Otherwise different from new retail merchandise

The exact mix can vary significantly from lot to lot.

Customer Returns are commonly purchased because their liquidation cost can create resale opportunities, but buyers should understand the condition and risk before purchasing.

Manifested listings include an AI-generated summary that can be viewed without signing in. Registered buyers can access the detailed manifest where available. Some merchandise is partially manifested or unmanifested, so always review the individual listing to see what information is provided.

A manifested lot includes an itemized list describing the merchandise expected in the load or lot.

A partially manifested lot includes some merchandise information but may not identify every individual item.

An unmanifested lot does not include a complete item-by-item inventory.

The amount and accuracy of information available can vary by liquidation program.

No.

Buyers should expect slight discrepancies in liquidation manifests. Depending on the source and program, occasional differences in quantities, descriptions, models, values or other manifest details may occur.

This depends on the listing.

Some listings may include images of the actual merchandise, while others may use representative product, category or program images.

Review each listing carefully to understand the information and images provided.

Not necessarily.

Liquidation merchandise is constantly changing and many opportunities are available only in limited quantities.

Inventory can sell quickly and may not be replenished once it is sold.

Buyers interested in specific merchandise can use inventory notifications and regularly review newly available listings.

A liquidation inventory offering available in meaningful volume, typically consisting of the same or similar type of merchandise. A program may be available on a recurring or consistent basis, or it may represent a large one-time inventory opportunity with multiple loads or lots available for purchase.

Liquidation merchandise uses industry-specific terms such as Manifested, Unmanifested, Shelf Pulls, Customer Returns, Gaylords, LTL and FOB.

Visit our glossary for clear definitions of common liquidation, merchandise and shipping terminology.

Available payment methods may vary by order type and transaction.

Payment options may include:

• Major credit cards
• Debit cards
• ACH
• Wire transfer
• Cash for eligible in-person transactions
• Checks or other approved payment methods

Applicable payment instructions will be provided when you place your order.

No.

There is no membership fee to buy from Via Trading.

Creating an online account is also free.

Sales tax treatment depends on factors including where merchandise is purchased, delivered or picked up and whether valid resale documentation is provided.

Customers purchasing merchandise for resale may be eligible for sales tax exemption when the appropriate resale documentation is submitted and accepted.

If tax applies to your transaction, it will be reflected on your order.

Contact an Account Manager if you have questions regarding documentation required for your purchase.

Financing options may be available through third-party financing providers.

Eligibility, limits, rates and approval requirements are determined by the financing provider.

For most domestic U.S. shipments, registered buyers can generate a shipping quote directly through the Via Trading website. Ocean containers and ocean LCL or pallet shipments require a manual quote. Some other shipments may also require manual review.

Yes.

Add multiple available SKUs to your Shopping Cart and the website can provide a shipping quote for the combined order when automated quoting is available.

You can add or remove merchandise to compare how different order combinations affect quoted freight costs.

Depending on the order, destination and merchandise, shipping options may include:

• Small parcel and courier
• Pallet and LTL freight
• Full truckload transportation
• Local delivery
• Customer pickup
• International shipping
• Ocean container shipments

Yes.

Via Trading works with customers around the world and can assist with international shipments ranging from smaller commercial orders to pallets, truckloads and ocean containers.

International shipping requirements and costs vary considerably by destination and shipment type.

In many cases, yes.

Customers may arrange their own freight or transportation, subject to the requirements of the order and pickup facility.

Coordinate the pickup details with Via Trading before sending your carrier.

Tracking availability depends on the shipping method.

Small parcel and many LTL shipments can generally be tracked using information provided after the order ships.

Full truckload and international shipments may be tracked or coordinated directly with the carrier or freight provider.

Shipment information may also be available through your Via Trading account.

Yes.

Customer pickup is available for eligible orders from our facilities.

Facility pickup orders must be paid for and collected within 48 hours of order confirmation. Customers should arrive with a vehicle capable of safely transporting the entire order.

For available merchandise purchased in person, same-day pickup may be possible.

Order readiness, payment clearance and warehouse processing requirements may affect when merchandise can be released.

If you are planning a same-day purchase and pickup, contact the facility or your Account Manager before arriving.

Yes, local delivery options are available in qualifying areas around our facilities.

Delivery eligibility, pricing and distance requirements depend on the location and order.

Yes.

Customers are welcome to visit our facilities, meet our team and view available liquidation merchandise.

Via Trading operates facilities in:

Los Angeles, California

Visit our Southern California operation to view available merchandise and purchase or pick up qualifying orders.

Tampa, Florida

Visit our Florida operation to view available merchandise and purchase or pick up qualifying orders.

Many customers visit our facilities specifically to view available merchandise before buying.

The ability to inspect or visually review merchandise depends on how the inventory is packaged, stored and offered for sale.

Our team can help explain what can be viewed when you visit.

No. Normal customer visits to our Los Angeles and Tampa facilities do not require an appointment. Both facilities are open Monday through Friday, 8 AM–6 PM local time. If you are coming for a specific listing, contacting us beforehand is a good idea because inventory changes frequently.

Creating a Via Trading account is free.

Complete the online registration form to access your account and available buying tools.

Depending on the applicable order or listing, your account can give you access to:

• Inventory
• Manifests
• Shipping quotes
• Orders
• Invoices
• Purchasing history
• Inventory notifications
• Other buyer tools

You can create inventory notifications and alerts for merchandise relevant to what you buy.

This can help you discover newly available inventory without having to manually check the website continuously.

The Load Center brings our available inventory into one consistent table, including manifested and unmanifested SKUs, one-off lots and ongoing listings. You can search and filter inventory. Where manifests are available, they use a consistent format across programs.

Learn more about the Load Center →

Liquidation merchandise is generally sold As-Is and all sales are final.

Via Trading does not operate like a traditional retail store where merchandise can simply be returned because a buyer changes their mind or because individual items within a liquidation lot are defective.

Buyers should carefully review the product condition, listing information and available manifests before purchasing.

If Via Trading makes a fulfillment error, for example, shipping materially different merchandise than what was ordered, contact us as soon as possible.

We will review legitimate order discrepancies and work to resolve them fairly.

This is different from normal condition variations, defects or reasonable discrepancies associated with liquidation merchandise.

Via Trading does not operate a traditional consumer dropshipping program.

However, blind shipping may be available for qualifying orders.

If you need merchandise shipped directly to your customer without Via Trading branding or documentation, discuss the requirements with your Account Manager before the order ships.

Our customers include:

• Retail and discount stores
• Flea market and swap meet vendors
• Online marketplace sellers
• E-commerce businesses
• Wholesalers
• Brokers
• Exporters
• Auctioneers
• Social and live-selling businesses
• Independent and part-time resellers
• Large-volume buyers

You can buy whether you are just getting started or operate an established resale business.

Yes.

Via Trading serves buyers throughout the United States and internationally.

International customers can purchase available merchandise and coordinate shipping directly with Via Trading or through their own freight arrangements where applicable.

Liquidation merchandise is sometimes priced relative to the aggregate retail, wholesale or cost value assigned to the merchandise.

For example:

If a manifested load has an aggregate retail value of $70,000 and is priced at 15% of retail value, the purchase price would be $10,500.

The value basis used can vary by retailer, supplier and liquidation program, so buyers should review how value is described on each listing.