FAQ

Check Glossary of Industry Terms for meanings of specific wholesale terms

Purchasing Back to Top

Do I need a business license to buy from Via Trading? Do I have to be a registered business?

You do not need to be a registered business or to have a business license in order to purchase from Via Trading. Via Trading is open to the wholesale public and will sell to anyone who has a desire to purchase wholesale lots for resale. No tax ID number, business license or other business paperwork is necessary*. All you need is a form of payment and a shipping address (if you are not picking up the goods in person).

* Please note different Countries, States and Cities may require you to have a business permit or license prior to re-selling merchandise but you do not need one in order to purchase from Via Trading

Can I purchase and pick up in person the same day?

Yes! Via Trading is open 5 days a week. Customers are welcome to visit anytime during our business hours. You can either purchase the merchandise on our website and pick it up in person, or you can come in and make your purchase in person. Either way, you can take the product away with you the same day. Please review our Facility Visit page for more useful information.

Please make sure to come with a vehicle big enough to handle the amount of merchandise you plan to purchase. You can visit our facility anytime without any obligation to purchase until you are ready to.

How can I place an order?

You may place orders with us in several different ways:

Does Via Trading charge a membership fee? How do I become a member?

Via Trading does not charge a membership fee. We believe prices and information should be available to all prospective customers at no charge. Registering on our website is free and easy, and will give you access to lots of valuable industry information, Buyer Tools access to load manifests and much more. To become a member, simply create an account on our website.

Do I have to pay sales tax?

By law in the state of California, we must charge 8.75% sales tax when selling to California residents who do not have a resale license/reseller?s permit. There are no exceptions to this rule.

If you are a CA resident and you do not have a resale permit, you can obtain one quickly, easily and for free from the California State Board of Equalization – for more information on obtaining a reseller permit – visit our California Resale Certificate page.

We also have blank applications available on site to facilitate the process for you. Just fill it out and mail it to the address on the form and you will obtain your permit within a few days. Customers who are NOT residents of California do and who purchase online or via phone, email or fax, do not need to pay sales tax or to fill out any paperwork.

If you come purchase in person and are a resident of California, please bring your resale permit and photo ID with you. If you don’t have a permit, you can still purchase but sales tax will apply.

If you are not a resident of California but are still coming to purchase in person, please bring a copy of your business license. You will need to fill out an “Out of State” form stating that you are taking the goods out of state for resale, and we will need to attach a copy of your out of state business license to that form.

Customers from Arizona, New Mexico, Oklahoma, Utah or Texas who come to purchase & pick-up in person will need to bring in a copy of their state’s resellers permit in order to be exempt from sales tax. They will also need to complete the “Border States Uniform Sale for Resale Certificate” in order to be exempt from sales tax. This form will be provided in our office at the time of purchase.

If I’m unsatisfied with my purchase, what can I do?

Please note all goods are sold As-Is and all sales are final.

Via Trading does not offer any guarantees on the merchandise we offer and there are no exchanges or returns possible. Having said that, we are not perfect and unintentional mistakes can occasionally happen. If you ordered case of clothing and we shipped you a case of toys or if you ordered 250 units of cosmetics and received 200 – we will make up for that. If you ordered New Overstock merchandise and received Customer Returns in error – you will be fully compensated. However, if you ordered a load with 3,973 units, and you received 3,965 – then we will probably inform you that occasionally discrepancies do exist in manifests and one should take that in to account when working with such goods. If you ordered a customer return Kitchen Pallet and received some defective units, we will probably inform you that customer return pallets can and do include a percentage of defective units.

If you ever have any issues or concerns with your orders, please do call or email us and we will always strive to resolve your issue quickly and fairly with the aim of making sure our customers are always satisfied in their experience dealing with us.

What payment methods do you accept?

We strive to make things as simple as possible for you! To that end, you can pay via:

  • Major Credit Cards
  • Debit Cards (in person)
  • Cash (in person)
  • PayPal
  • Money Orders
  • Bank Deposit
  • Checks
  • Wire Transfer
  • ACH (Automatic Clearing House – typically refers to funds being withdrawn from or paid to your bank account)

Please visit our payment information page for more details on payments.

Do you offer Financing?

Via Trading has partnered with industry leading private financing companies to bring you quick and easy funding options for your business. Financing through a bank can be a long and arduous process, and it can be difficult to meet bank requirements for certain borrowing amounts. Review our finance partners to learn how you can obtain funding from $500 through $150,000 with a quick and easy application process and approval within a maximum of 2 business days!

Shipping Back to Top

How can I get a shipping quote before I place my order?

You obtain real time shipping quotes for most orders online. You may also call or email us to obtain shipping quotes.

How can I find out what items are in stock?

(Review)

Advanced notification preferences. Mailing List. Local – new mobile App

How can I track my shipment?

We typically email tracking numbers the same day an order is shipped, or within 24 hours. The email will include a link to track your order. You may also track your order by logging in to Your Account section.

Please allow 24 hours for shipments to be registered online as it sometimes takes shipping companies some time to update their records. The majority of Courier and LTL orders can be tracked online very easily, however, not all shipments can be tracked. Ocean Container & Full truckload shipments can generally not be tracked online in real time. You will be provided with the carriers contact details & may need to reach out directly to them to get an updated ETA.

Products Back to Top

What % of items work

We offer a wide variety of products and liquidation programs. Please review the different product conditions we offer and what to expect.

Is there a risk in purchasing Customer Returns?

In the long term and looking at several purchases most people in this industry would agree that the payoffs and profits are generally very good and that the long-term risk is fairly minimal. However when looking at any single purchase – YES – there is a definite risk in purchasing customer returns – and all items are sold AS-IS regardless of anyone’s best intentions to advertise each load as accurately as possible.

Industry Back to Top

Do you ship internationally?

Yes. We ship internationally on a daily basis and a significant % of our business is from overseas customers. Please visit our international shipping information pages for more details.

What does “percentage of wholesale/retail” mean?

As most loads are made up of a mix of different goods It is typical in the industry that the price is set based on the aggregate Retail, Wholesale or Cost value of the load. Different Stores use different values so at times you may notice values being expressed as “wholesale” or “retail”.

For example a load with an aggregate value of $70,000 being sold at 15% of value would cost you $10,500

I am unfamiliar with some of the terminology I see on your website. Where can I find out what some of these words mean? (Gaylord, pallet, FOB, etc.)

Our website features a detailed liquidation industry terminology section where we provide definitions to some of the most common industry terms about shipping, product conditions and packing. Visit our Industry Terms section to get started!

General Back to Top

Can I come in and look at the pallets before I purchase?

We welcome everyone to our facilities to come see the merchandise and speak with a representative in person. You are free to visually select your pallet before you purchase it. Visit our contact page for directions.

Do you offer Dropshipping / Blind Shipping?

Via Trading does not operate a Drop Shipping program per say. However we can dropship and/or blind ship any order of yours. Simply make sure to request that your order is to be Blind Shipped  – and it won’t have any reference to Via Trading and we can also use your own company branded Paperwork to accompany the shipment.

What are your business hours?

We are open to in-person visitors and phone calls 55 hours a week. Our business hours are: Monday-Friday: 8:00 am to 7:00 pm PST. We monitor emails 24 hours a day but please do allow up to one business day for an email response if you write us outside of our business hours.

Do I need a business license to buy from Via Trading? Do I have to be a registered business?

You do not need to be a registered business or to have a business license in order to purchase from Via Trading. Via Trading is open to the wholesale public and will sell to anyone who has a desire to purchase wholesale lots for resale. No tax ID number, business license or other business paperwork is necessary*. All you need is a form of payment and a shipping address (if you are not picking up the goods in person).

* Please note different Countries, States and Cities may require you to have a business permit or license prior to re-selling merchandise but you do not need one in order to purchase from Via Trading

How can I get a shipping quote before I place my order?

You obtain real time shipping quotes for most orders online. You may also call or email us to obtain shipping quotes.

How can I find out what items are in stock?

(Review)

Advanced notification preferences. Mailing List. Local – new mobile App

What % of items work?

(Review)

Can I purchase and pick up in person the same day?

Yes! Via Trading is open 5 days a week. Customers are welcome to visit anytime during our business hours. You can either purchase the merchandise on our website and pick it up in person, or you can come in and make your purchase in person. Either way, you can take the product away with you the same day. Please review our Facility Visit page for more useful information.

Please make sure to come with a vehicle big enough to handle the amount of merchandise you plan to purchase. You can visit our facility anytime without any obligation to purchase until you are ready to.

Does Via Trading charge a membership fee? How do I become a member?

Via Trading does not charge a membership fee. We believe prices and information should be available to all prospective customers at no charge. Registering on our website is free and easy, and will give you access to lots of valuable industry information, Buyer Tools access to load manifests and much more. To become a member, simply create an account on our website.

I am unfamiliar with some of the terminology I see on your website. Where can I find out what some of these words mean? (Gaylord, pallet, FOB, etc.)

Our website features a detailed liquidation industry terminology section where we provide definitions to some of the most common industry terms about shipping, product conditions and packing. Visit our Industry Terms section to get started!

Do you ship internationally?

Yes. We ship internationally on a daily basis and a significant % of our business is from overseas customers. Please visit our international shipping information pages for more details.

How can I track my shipment?

We typically email tracking numbers the same day an order is shipped, or within 24 hours. The email will include a link to track your order. You may also track your order by logging in to Your Account section.

Please allow 24 hours for shipments to be registered online as it sometimes takes shipping companies some time to update their records. The majority of Courier and LTL orders can be tracked online very easily, however, not all shipments can be tracked. Ocean Container & Full truckload shipments can generally not be tracked online in real time. You will be provided with the carriers contact details & may need to reach out directly to them to get an updated ETA.

How can I place an order?

You may place orders with us in several different ways:

  • Directly through our web site – just add the products that interest you to your shopping cart and proceed to checkout to submit your order.
  • By email (email us the items you’d like to order, your shipping and billing information and we will contact you with a total and to confirm your order)
  • By phone (give us a call and we will take you through the process)
  • In person (visit us, see the merchandise, pay for your order in person and take it away with you the same day)
  • By Fax (fax us to 877-677-5975 or +323-214-8936 from overseas)
  • On Live Chat with one of our representatives during business hours.
Do I have to pay sales tax?

By law in the state of California, we must charge 9% sales tax when selling to California residents who do not have a resale license/reseller?s permit. There are no exceptions to this rule.

If you are a CA resident and you do not have a resale permit, you can obtain one quickly, easily and for free from the California State Board of Equalization – for more information on obtaining a reseller permit – visit our California Resale Certificate page.

We also have blank applications available on site to facilitate the process for you. Just fill it out and mail it to the address on the form and you will obtain your permit within a few days. Customers who are NOT residents of California do and who purchase online or via phone, email or fax, do not need to pay sales tax or to fill out any paperwork.

If you come purchase in person and are a resident of California, please bring your resale permit and photo ID with you. If you don’t have a permit, you can still purchase but sales tax will apply.

If you are not a resident of California but are still coming to purchase in person, please bring a copy of your business license. You will need to fill out an “Out of State” form stating that you are taking the goods out of state for resale, and we will need to attach a copy of your out of state business license to that form.

Customers from Arizona, New Mexico, Oklahoma, Utah or Texas who come to purchase & pick-up in person will need to bring in a copy of their state’s resellers permit in order to be exempt from sales tax. They will also need to complete the “Border States Uniform Sale for Resale Certificate” in order to be exempt from sales tax. This form will be provided in our office at the time of purchase.

What payment methods do you accept?

We strive to make things as simple as possible for you! To that end, you can pay via:

  • Major Credit Cards
  • Debit Cards (in person)
  • Cash (in person)
  • PayPal
  • Money Orders
  • Bank Deposit
  • Checks
  • Wire Transfer
  • ACH (Automatic Clearing House – typically refers to funds being withdrawn from or paid to your bank account)

Please visit our payment information page for more details on payments.

Can I come in and look at the pallets before I purchase?

We welcome everyone to our facilities to come see the merchandise and speak with a representative in person. You are free to visually select your pallet before you purchase it. Visit our contact page for directions.

What are your business hours?

We are open to in-person visitors and phone calls 55 hours a week. Our business hours are: Monday-Friday: 8:00 am to 7:00 pm PST.

We monitor emails 24 hours a day but please do allow up to one business day for an email response if you write us outside of our business hours.

If I'm unsatisfied with my purchase, what can I do?

Please note all goods are sold As-Is and all sales are final.

Via Trading does not offer any guarantees on the merchandise we offer and there are no exchanges or returns possible. Having said that, we are not perfect and unintentional mistakes can occasionally happen. If you ordered case of clothing and we shipped you a case of toys or if you ordered 250 units of cosmetics and received 200 – we will make up for that. If you ordered New Overstock merchandise and received Customer Returns in error – you will be fully compensated. However, if you ordered a load with 3,973 units, and you received 3,965 – then we will probably inform you that occasionally discrepancies do exist in manifests and one should take that in to account when working with such goods. If you ordered a customer return Kitchen Pallet and received some defective units, we will probably inform you that customer return pallets can and do include a percentage of defective units.

If you ever have any issues or concerns with your orders, please do call or email us and we will always strive to resolve your issue quickly and fairly with the aim of making sure our customers are always satisfied in their experience dealing with us.

Is there a risk in purchasing Customer Returns?

In the long term and looking at several purchases most people in this industry would agree that the payoffs and profits are generally very good and that the long-term risk is fairly minimal. However when looking at any single purchase – YES – there is a definite risk in purchasing customer returns – and all items are sold AS-IS regardless of anyone’s best intentions to advertise each load as accurately as possible.

Do you offer Dropshipping / Blind Shipping ?

Via Trading does not operate a Drop Shipping program per say. However we can dropship and/or blind ship any order of yours. Simply make sure to request that your order is to be Blind Shipped  – and it won’t have any reference to Via Trading and we can also use your own company branded Paperwork to accompany the shipment.

What does "percentage of wholesale/retail" mean?

As most loads are made up of a mix of different goods It is typical in the industry that the price is set based on the aggregate Retail, Wholesale or Cost value of the load. Different Stores use different values so at times you may notice values being expressed as “wholesale” or “retail”.

For example a load with an aggregate value of $70,000 being sold at 15% of value would cost you $10,500

Can I pick up small packages from your warehouse?

Yes, you can pick up small packages, pallets or full loads from our warehouse during business hours Monday-Friday 8 am to 7 pm. No appointment is necessary – simply come in and purchase the items of your choice and take them with you the same day, or place your order on our website and come pick up the products to save on shipping.

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